Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Items that have been personalized or custom-made are not eligible for return unless they arrive damaged.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delays. Be sure to follow the return process outlined above for your original purchase.
Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. If you have questions about whether an item is returnable, please reach out to us before making your purchase. We want to ensure you are fully informed about your options before completing your order.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us at nesthomedecorshop.com.